![]() ![]() Please consult the "Shipping" tab for each specific product, where we list current lead times. Fulfillment times vary widely if your order must be customized, made to order, is for large or heavy items, or must be shipped by LTL freight truck (as opposed to standard carriers such as Fedex or UPS). If you would like to confirm the availability or potential lead time of an item prior to purchasing, please email us at or call us at 1-855-PET-PRO1.įor standard orders and for items in stock, we normally ship within 1 to 3 business days (as per the table above) and you can expect to receive your goods in 3 to 10 business days total. If this is the case, the lead time will be specified on this Shipping tab. Certain made-to-order items may have a longer than normal lead time. From there you may either choose to cancel the order or continue with the updated shipment date. If the item is on back-order, we will contact you directly and provide you with an updated shipment date. If the item is unavailable, we'll let you know and give you the option of receiving a refund or ordering a similar item. While we almost always have the most up-to-date inventory information, there are rare occasions in which an item may be unavailable or on back-order. ![]() Our policy for free shipping on orders over $499:Īs soon as you place your order you will receive an order confirmation e-mail and we will immediately notify the appropriate supplier to begin processing your order. Please note the times below are listed in business days. All of our items ship from inside the United States. Transit time depends on distance from the point of origin. Transit time after shipment: please add 2-5 days for lighter and smaller items shipped via regular carrier (Fedex, UPS, USPS) and add 5-10 days for heavier items shipped via LTL freight truck. Note: if the lead time is too long for the product you wanted, take a look at our list of fast-shipping brands per product category on our Fast Shipping Page. Please contact us at or 1-855-PET-PRO1 to verify total fulfillment time for your order. In some situations, rush orders may be available. Also, a large portion of our items are made to order - this helps manufacturers keep costs down, ensuring a better price for consumers, and also to customize each order. Note that Covid-19 has created significant logistical issues for our manufacturers and lead times are longer than normal. These are our current lead times per brand: ![]()
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